However, Spectrum customer service claimed that our modem is not compatible with the 200 Mbps internet service and that we either needed to buy a new modem that is compatible or rent one from them. At one point, we received a letter in the mail saying that we were eligible for a free upgrade to 200 Mbps internet for two years for being loyal customers and that we needed to contact customer service to redeem the perk. They have not upgraded our internet speeds since. Spectrum only upgraded our internet speed from 50 Mbps to 60 Mbps during the time they've acquired Time Warner Cable and Bright House Networks. We were customers with what was then Time Warner Cable, now Spectrum, for 17 years prior to switching to Hawaiian Telcom on May 23, 2020. Their internet service is more superior than Spectrum, because they're fiber optic. Hawaiian Telcom will also happily put you on whatever current promo pricing they have when your existing promo pricing expires. They offer 1 Gbps internet alone for $74.99 per month. Their cheapest internet and phone bundle is 300 Mbps symmetrical download and upload and landline for $44.99 per month. Hawaiian Telcom has fiber-to-the-home (FTTH) in most areas, including my home. They use older video technology and lack on-the-go streaming options like Spectrum live TV on the website, mobile apps, Apple TV, Roku, and smart TVs, despite utilizing IPTV technology for their service. Hawaiian Telcom also has local channels, but they require a set top box. The only other alternative to Spectrum for the internet and phone service is Hawaiian Telcom. That's my main reason for switching back to Spectrum, aside from being offered a reasonable deal by a door to door salesman. ![]() I live in Hawaii, and unfortunately, a lot of the local networks here are not available on YouTube TV or Hulu TV.
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